Frequently Asked Questions (FAQs)
Updated: May 2026
Find answers to some of the most commonly asked questions about Rasayam, our products, orders, shipping, returns, and customer support.
1. What is Rasayam?
Rasayam is a fashion and apparel brand focused on delivering premium-quality clothing that combines comfort, individuality, craftsmanship, and modern style.
2. How can I place an order?
Orders can be placed directly through our website by selecting your preferred product, size, and completing the checkout process securely.
3. Which payment methods do you accept?
We currently support multiple secure payment methods including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallet Payments
- Cash on Delivery (subject to availability)
Payments may be securely processed through Razorpay.
4. How long does shipping take?
Estimated delivery timelines are generally:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Delivery timelines may vary depending on location, courier serviceability, weather conditions, and operational factors.
5. Do you offer free shipping?
Free shipping may be available on eligible orders, selected promotional campaigns, or above specific cart values. Eligibility details will be displayed during checkout.
6. Can I return or exchange a product?
Yes. Returns and exchanges are available subject to the terms outlined in our Refund, Return & Exchange Policy.
Products must remain unused, unwashed, unworn, and returned with original tags and packaging intact.
7. How do I track my order?
Once your order is shipped, tracking details may be shared via Email, SMS, or WhatsApp where applicable.
Customers can track shipments directly through the courier partner tracking link provided after dispatch.
8. What should I do if I receive a damaged or incorrect item?
Customers are requested to contact us within 48 hours of delivery in case they receive a damaged, defective, or incorrect product.
Please include your Order ID along with clear photos or videos of the product while contacting support.
Support Email: [email protected]
9. How do I choose the correct size?
Most product pages include a Size Guide to help customers select the appropriate fit.
If additional assistance is needed, customers may contact us through Instagram or Email for support.
10. How can I contact Rasayam?
For any questions, support, or assistance, customers may contact:
Rasayam
Email: [email protected]
Instagram: @rasayam_official
We are always happy to assist you.