Shipping Policy

At Rasayam, we are committed to delivering your orders safely, efficiently, and within reasonable timelines. This Shipping Policy outlines our shipping process, estimated delivery timelines, and important shipping-related information.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working business day.

During festive seasons, promotional sales, product launches, or periods of high order volume, processing timelines may be slightly extended.

2. Estimated Delivery Timelines

Estimated delivery timelines may vary depending on location and courier serviceability:

• Metro Cities: 2–5 business days
• Tier 2 / Tier 3 Cities: 4–8 business days
• Remote / Rural Locations: 5–10 business days

Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, regional restrictions, strikes, or unforeseen circumstances beyond our control.

3. Shipping Partners

Rasayam may ship orders through trusted logistics and courier partners including:

• Delhivery
• Blue Dart
• DTDC
• Ekart
• Xpressbees
• India Post

Courier partner selection depends on delivery location, serviceability, operational availability, and shipping efficiency.

4. Shipping Charges

Free Shipping may be offered on eligible orders, promotional campaigns, or above specified cart values.

Standard shipping charges, if applicable, will be clearly displayed during checkout prior to payment confirmation.

5. Order Tracking

Once an order has been shipped, customers may receive:

• Order confirmation email
• Shipment tracking number / AWB number
• Tracking link via Email, SMS, or WhatsApp (where applicable)

Customers may track their shipment directly through the respective courier partner website.

6. Delivery Attempts

Courier partners may make multiple delivery attempts before returning the shipment.

If delivery fails due to incorrect address details, recipient unavailability, or unsuccessful contact attempts, the shipment may be returned to Rasayam.

Additional re-shipping charges may apply in such situations.

7. Address Accuracy

Customers are requested to provide accurate shipping information including:

• Full Name
• Complete Delivery Address
• Nearby Landmark (if required)
• Mobile Number / Alternate Contact Number
• Correct PIN Code

Rasayam shall not be responsible for delays or failed deliveries resulting from inaccurate or incomplete shipping information provided by customers.

8. Damaged or Tampered Packages

If a package appears damaged, opened, or tampered with at the time of delivery, customers are advised to:

• Refuse delivery where possible
• Record clear photos or videos immediately
• Contact Rasayam within 48 hours of delivery

Shipping-related concerns may be reported to:

Email: [email protected]

9. Contact Us

For shipping-related questions, assistance, or support, please contact:

Rasayam
Email: [email protected]
Instagram: @rasayam_official

Thank you for shopping with Rasayam.