Refund, Return & Exchange Policy

At Rasayam, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Refund, Return & Exchange Policy below.

1. Return Eligibility

Customers may request a return or exchange under the following conditions:

• The item received is damaged, defective, or incorrect
• The requested size does not fit (subject to stock availability)
• The return request is raised within 7 days of delivery
• The product remains unused, unwashed, unworn, and returned with original tags and packaging intact

Products showing signs of use, washing, perfume, stains, physical damage, or tampering after delivery shall not be eligible for return or exchange.

2. Non-Returnable Items

The following categories are generally not eligible for return, refund, or exchange:

• Innerwear or intimate apparel (where applicable)
• Customized or personalized products
• Gift cards or promotional items
• Products purchased during clearance sales or final sale events unless defective or damaged

3. Exchange Policy

Exchanges are subject to product availability at the time of processing.

If the requested size or replacement product is unavailable, Rasayam may offer store credit, alternate exchange options, or refunds at its discretion.

4. Refund Policy

Approved refunds will be processed using the following methods:

Prepaid Orders

Refunds will be credited back to the original payment method including UPI, Cards, Net Banking, Wallets, or other supported payment methods within approximately 5–10 business days after approval.

Cash on Delivery (COD) Orders

Refunds for COD orders may be processed via bank transfer or UPI after customers provide the required account details.

5. Reverse Pickup & Return Shipping

Reverse pickup services may be arranged in serviceable locations through logistics partners such as:

• Delhivery
• Blue Dart
• DTDC
• Xpressbees
• Other courier partners

In locations where reverse pickup is unavailable, customers may be requested to self-ship the product to the address provided by Rasayam support.

6. Cancellation Policy

Orders may be cancelled before dispatch for a full refund.

Once an order has been shipped, cancellation requests may no longer be accepted and the return process must be followed instead.

7. How to Request a Return or Refund

To initiate a return, exchange, or refund request, customers may contact:

Email: [email protected]
Instagram: @rasayam_official

Please include the following details while raising a request:

• Order ID
• Product Name
• Reason for return or refund
• Photos or videos in case of damaged or defective items

8. Policy Abuse

Rasayam reserves the right to refuse returns, exchanges, or refunds in cases involving repeated misuse, fraudulent claims, suspicious activity, or abuse of policy provisions.

9. Contact Us

For any questions or support regarding returns, refunds, or exchanges, please contact:

Rasayam
Email: [email protected]
Instagram: @rasayam_official

Thank you for shopping with Rasayam.